Ola Cabs — Waiting Charge for Traffic Signals!

Address:

Bangalore, Karnataka

Dear Ola - This is in reference to CRN65471175 I took a 19.62km ride in Cab No. KA 13 B 5902. The ride started at 5.26PM and ended at 6.30PM. Yet I was charged Rs 21 for "Waiting Time", though I boarded the taxi as soon as arrived - Since the TAXI WAS 11 MIN LATE! The customer service representative tells me that the "waiting time" was the time spent in traffic signals. Including the 10 min "free", total waiting time was 21 min I'm told. In the world that we currently live in, "waiting time" means the time that the driver has spent waiting for the customer to board the cab, or if the customer makes a personal stop in-between. However, charging Rs 2 per minute for time spent in traffic and signals is stooping to new lows. Not even Auto Rikshaw drivers do that!! Until and unless OLA changes this policy, you can be rest assured I will not be utilizing your service any more. P.S: YOU ARE INCENTIVIZING YOUR DRIVERS TO DRIVE SLOW