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[Resolved]  Ola — getting extra money

On 16/03/2018 i booked a ola auto from alwarpet anjaneyar temple to chola hotel bus stop, the ride was assigned to sundarrajan and his contact number is [protected]. Actually the bill amount is rs31. I paid rs29 from ola money and rs2 through cash in hand but the driver asked me to pay extra money and i have paid to him and raised a complaint through ola app the amount was refunded.

But the same problem continues today (17/03/2018) also i booked a ola auto from my home to villivakkam bus stand. The ride was assigned to saravanan b and his contact number is [protected] actually the bill amount is rs 33. I paid rs 29 through ola money and rs.4 in cash and the driver asked me to pay extra money. They are not accepting the ola money because ola will pay him after 2week so that he ask me to pay extra money. This not our problem. He was the local driver & talking rubbish in local language. We were scared and paid extra rs20 to him. But the money was also deducted from ola money.

These local driver are not accepting the ola money then why you using that option and making the customer to inconvenience. Whether ola and driver may a play to pluck the money from the customer by using this stupid ola money pay system. Kindly refund the extra amount which was paid by me to that driver otherwise i go to consumer court regarding this issue and you need to face the consequences.

Register mail id: [protected]@gmail.com
Register number:[protected]

Regards,
Nivetha
[protected]
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Sep 5, 2019
Complaint marked as Resolved 
thanks resolved
Complaint comments  1 CommentShareTweet

Comments

I have been a consistent user who has no pending dues nor cancellations. Suddenly my ola app stopped working and its been a week now.

They have blocked my number and i cant even call customer care. they only respond on email giving a standard reply that i have violated Ola policy. no transparency. i haven't misused any service.

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