[Resolved]  Ola Money — deducted money which has not been received yet

Address:452008

On 22nd DEC as transactions Done through ola money of INR 18985 to merchant Happy easy go India Pvt Ltd for Flights tickets but which the booking has failed and payment got deducted from ola money and as after confirming from the merchant as he said that he didn't recived any money but the money has been deducted from wallet and then after emailed to ola people they did not respond to it properly it's been 10 days since this transaction done but has not been reversed and this is my humble request I don't know what is exactly happening with ola money nor they are responding or they are calling me back but I want my money
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Mar 12, 2020
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2020
Ola Money Customer Care's response
Hi Dushyant, please be informed that as per the revert from the respective merchant "HAPPYEASYGO INDIA PVT LTD", the amount has been refunded on 2nd Jan 2020, at 09:29 am and the same has been credited to your OlaMoney wallet.
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