[Resolved]  Ola Money — Despite completion of KYC, Ola is not releasing my money in Ola wallet

Address:	ANI Technologies Private Limited Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road Koramangala, Bengaluru, 560034
Website:	www.olacabs.com

My wallet had been inactive for some period. I had some money in the wallet. I had been asked by ola to complete KYC to activate the wallet. Ola confirmed that only after activation of wallet only I can use the stuck amount. I did the same and wallet is active now. But surprisingly wallet Balance was showing 0 post activation. I was surprised and raised complaints. Since then Ola money support team is giving false promises of resolution and they do not bother to resolve. Funny part here is I had taken 2 rides in recent past for which the ride charges got deducted from Ola post paid. The total outstanding in Ola postpaid is much leases than the Wallet Balance what I have. I had asked Ola to first refund my money back in Wallet then only I will clear the postpaid and had asked not to put any late fee or give any reminder thru SMS/ call threatening for adding late fee (much logical). They acknowledged and accepted the same. Despite the acceptance I got Rs.50/- late charges plus reminders. When I complained again, after long argument they waved off Rs.50/-. But the frustrating calls and SMS are still on and my problem remains unsolved. I have escalated the issue till their founder level in social media but they seem not to be caring to resolve the complaint. May kindly help.