[Resolved]  Ola Money — Forced deduction after already paying to driver.

Address:

Flat 304, Pyramid City, CMPDI Road,, Jaripatka, Nagpur.

I enabled postpaid to avoid paying extra cash everytime as drivers don't accept online payments and also refuse to give the balance change. This backfired when I booked a ride for me. The fare amount came out to be 500 and that I don't need not pay as it'll be taken care of automatically. The driver demanded that the amount must be paid in cash. They ended up paying 500 because the driver didn't have any "change" on him. The interesting part is he also took the money from postpaid that was deducted automatically once the ride ended. The driver cheated by not updating the payment method and got paid twice. I dropped multiple mails to support to address this but I got no response. I was getting a call every 30 minutes and messages saying my CIBIL score will be affected. It was nightmarish with all these calls that I was getting in the middle of important work meetings. Why should I bear the responsibility for this with such a faulty system that you've put in place. I've paid the deducted amount in Ola postpaid because I gave in to the pressure of 20-30 calls per day. I request Ola to look into this and refund the amount that I paid. I can share any details you may need. Hence I have paid extra money with dues which is 600rs, which is my personal loss and still I am getting call for cases why is the case filled when I paid extra money with overdues and it was drivers fault. I should will be a case for OLA customer service instead. Please resolve this asap. and provide a proof with correct customer executive phone number for further help if needed.