[Resolved]  Ola Money — forcefull duplicate payment

Address:

Mumbai City, Maharashtra, 400708

I ues ola regulary since last 2 months. One strange inciden happend with me.

On 22 jan ola app asked me to pay rs 519 payment saying on 4th jan ride payment was failed. I knew on 4th jan there was no payment failure so i cancel to make payment. But ola app stopped me to continue current ride saying you have to make last failed payment to continue. I was having very important meeting in office on that day so i made payment even knowing its wrong.

After payment i raised complaint to ola support where they acknowledged there was no payment failure on 4th jan. I asked them how can they do this with me. What about my 519 rs? They said for failed payment you will get back it in 10–12 days and if i dont get i need to provide screenshots of my card statement. Now my 519rs payment is not failed so how it will come back automatically?

Now ola support is not returning my money ([ola support] #[protected]. I dont know someone internally doing fraud or its techinical glitch.

Please suggest how can i get my money back now.