[Resolved]  Ola Money — funds transferred from sbi account atm card by making online transaction

Address:Durg, Chhattisgarh, 490023
Website:Ola money

Dear sir/ madam.

Today at around 11:30 am, my mother got a call on her phone from [protected] which i think is bihar/ jharkhand reliance sim. My parents stay in bhilai, c. G. The unknown person said he was calling from sbi branch situtated at supela bhilai and asked my mother to provide sbi atm card details & aadahar details belonging to my father account and said account will get inactivated if details not provided urgently. Since my father eas not at home and my mother is innocent/ not aware of online banking & fraud cases and she provided all details inlcuding otp received on registered mobile no. 2 transactions hit in my father bank account. Details are as follows:
A) sbipg[protected]ola money - zipcash of rs. 4999/- on 26.07.17
B) sbipg[protected]ola money - zipcash of rs. 4999/- on 26.07.17

I request you to kindly stop the above payment to him immediately whosoever he is & share with us his registered number & address details and pls try to get our money back from him. It was my fathers saving. He was saving from last so many years & we belong lower middle class family. We don't have enough money to survive. Kindly help us soon.
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Sep 1, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2017
Ola Money Customer Care's response
Ola,

Greetings of the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first 6 and last 4 digits of the card for us to trace and block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money
Complaint comments 

Comments

Paid INR 1999 to OLA Money account (Mobile No. [protected]) on 22/07/2017 at 11 to 11:05 AM.
Account still showing 0 Balance. Almost waited for 20 minutes.
The amount already debited from RBL Credit Card account.

Please credit the OLA Money Account urgently.

Manali Sarcar
[protected]

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