Ola Money — how I am being cheated

 
1 Review
India
 Abhi12hyd on Jun 2, 2019
Hi,
In the month of may i had booked mini ola cab from hyderabad miyapur to airport. At the time of booking the ride there was no increased demand and the fare shown to me was 690apx after taking the ride in between the ride they increased the fare by rs 1003 and asked me to pay apx rs 1800 with taxes i had other options but i chose ola as i have been using ola from past 3 years. Generally if there is any increased demand it is shown while booking the cab like 1.2* due to increased demand but in this case there was nothing shown and also i had other options at the same price below 700 from others vendors. I have tried my best to convey to the ola customer support whereas they denied to accept the fault and correct the fare. I think customer should not be cheated this way i didn't stop vehicle anywhere neither directed the driver for any route still it shows increased fare 1003* on top of my existing bill. One week prior to the same incident my wife had booked ola suv from airport to miyapur for which we paid driver rupees 1400 aprx in cash whereas even though he collected the amount manually he didn't stop the trip, i complained the support team to my surprise it was ongoing for 4 days and for this i had called to support team more then 4 times so this is the control they have on their drivers. I believe we should not be using ola going forward because their policies are not streamlined and they feel proud while cheating their customers

Complaint Status


[Jun 02, 2019] Ola Money customer support has been notified about the posted complaint.
Updated by Abhi12hyd, Jun 24, 2019
No actions has been taken to resolve the issue, meanwhile i am being notified again and again for the dues clearance. My point is still the same when there was no increased demand and i didn't direct the driver for a different route or stopped the vehicle anywhere, neither there was traffic how can the increased the fare by Rs 1003 (from aprx 700 to 1800)?
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    61%
    Complaints
    686
    Pending
    0
    Resolved
    417
    phone
    +91 80 6735 0900 (Corporate Office)
    +91 22 3094 7900
    location
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, India - 560034
    Ola Money - how I am being cheated