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Ola Money — money deducted from hdfc bank account but not credited to ola money wallet

It was 27th january 11:40am.
I tried to add money to ola money using hdfc netbanking on android phone.
I got following message from hdfc after submitting otp"your session is invalid. Please try after some time". I also simultaneously received sms from bank that rs1999/has been deducted. This money is not credited to ola money wallet.
I have raised compliant to bank. Hdfc bank officer replied that money has been transferred from bank. It can maximum take 5 working days.
?
Can you please look into this & help me out?
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