[Resolved] Ola Money — money deducted on unsuccessful transaction

AshisD

from Mumbai, Maharashtra

Address:	Kolkata, West Bengal, 700075
Website:	Ola App

I used OlaMoney to Recharge BSNL Mobile[protected] on 14 December, 2018. The recharge amount i.e. Rs. 22/- got deducted from my OlaMoney (Transaction ID: DRMY-WS61-ZQ60), but, didn't receive any confirmation message on successful transaction from Ola so far and also the Mobile didn't get recharged.

Could you please arrange for refund back the money to my OlaMoney wallet.

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Apr 6, 2019

Complaint marked as Resolved

Money has been credited to my Ola Money Wallet after 15 days from the date of registering the complaint here.

Ola Money customer support has been notified about the posted complaint.

Dec 14, 2018

Updated by AshisD My e-mail id: [protected]@yahoo.co.in

Dec 23, 2018

Updated by AshisD Didn't think, Ola Money could cheat customer in this way.
They not even bothered to send a response to this Complaint. No response to my personal email to them on the same issue.
This can't happen without support of OLA.

Verified Support

Apr 09, 2019

Ola Money Customer Care's response Please write to [protected]@zipcash.in for assistance on your issue faced.
Our team will get back to you at the earliest with a favourable response.

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Comments

Saranee Gupta

Jan 18, 2022

My money rs 479 got deducted from ola wallet but recharge was not succesful even after 6 hrs.Please see this urgently.I already raised a req[protected] but got not reply.my [protected]@gmail.com