Ola Money — money deducted from my account not showing in ola money wallet

I have done online ola money recharge (Money in) of 999 inr for my ola cab account linked with mobile number +91 [protected] (Nivid mantri) on 26.01.2018. The amount has been deducted from my debit card but the ola money is showing zero balance.
Kindly transfer the recharge amount at earliest to my ola cab account or return to the bank account please.
I am having travelling plans for today. So your quick action is highly appreciated.

Please note that there were two transactions of rs. 999/- on the same day i. E.[protected]. I have already received credit for the first transaction, but for the second transaction its been debited from my account and no credit yet, its already more than 7-10 business days as stated above.

Kindly transfer the recharge amount at earliest to my ola cab account or return to the bank account please.
Your quick action is highly appreciated.

Also i had made a complaint earlier, but the same was marked as resolved even though actually it was not at all resolved by ola money.

I need serious and urgent action / reply on this.

Thank you.
Best regards,
Nivid mantri.