[Resolved] Ola Money — not able to transfer money

rahusiso

from Ahmedabad, Gujarat

Address:	Ahmedabad, Gujarat, 380058
Website:	OLA

I am trying to send ola money to my friend but it is just navigating to the screen where it is saying "basic kyc updated". All the options are navigating to the same screen. Both from the ola cab app and ola money app.
Please rectify this issue in your app. I am even able to withdraw or send via mobile number to a store merchant. The same is happening to the other party i am trying to send. It's causing a lot of frustration even after i have updated my kyc details to use the app. Please rectify this issue asap.

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May 18, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Ola Money Customer Care's response Dear Customer,

Greetings for the day!

Thank you for writing to us.

This is to bring to your notice the KYC which you have processed that is minimum KYC to get wallet refill limit Rs.10, 000.

This is to keep you informed that as per new RBI guidelines, it is required to have your KYC processed in order to avail bank transfer or Ola Money Wallet to Wallet transfer facility and for increasing your wallet limit up to 1 lakh.

To get your KYC done, you need to send pictures of the following documents to [protected]@zipcash.in, with the subject “KYC_[Mobile number registered with Ola]”

#Your selfie/Passport Size Photograph

#Proof of Identity: Any one of the following documents:
1. Original scanned copy of PAN card
2. Original scanned copy of Driving License

Proof of Address: Any one of the following documents:

1. Original scanned copy of Aadhar Card
2. Original scanned copy of Passport
3. Original scanned copy of Voter ID Card

Awaiting your response to assist you further.

Regards,
Team Ola Money

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