Ola Money — Ola auto- charges extra and swept off my ola money

Chitra Mudaliar

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600045
Website:	www.olacabs.com

Waste of having ola auto service. Rather they do not provide this for the sake of providing.

Firstly the drivers charge extra and if we question them they say cant you spare extra 5 or 10rs???!!??
Secondly my travel to the destination is only 4.1 km, but driver told me it will be as per meter rate plus 10rs extra. At destination, the kms was 5.5kms and upon questionin him he said no one ever questioned him like this ever. And the amount displayed in his meter was 67rs and i have no idea how it changed to rs70 and plus 10rs he demanded extra. I had to pay 80rs fr a normal ride of 45rs.
Worst of all is i received a fake billing receipt of whose screenshot i ll upload as if i paid him rs 46 through my ola money. So at the end of the day he charged 80rs and took off my ola money of 46rs for that fake bill whose screenshot have attached for reference.
Kindly attend to this matter immediately coz if it goes on like this one fine day you will be left with no customers.
Extremely unhappy with the service of ola and its drivers.

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Ola Money customer support has been notified about the posted complaint.

Apr 15, 2017

Updated by Chitra Mudaliar Waste of having ola auto service.rather they do not provide dis for the sake of doing.
Firstly the drivers charge extra n if we question them they say cnt you spare an additional 10rs.
Secondly my travel to the destination is only 4.1km. But driver told me it ll b as per meter rate.plus 10rs extra. At destination, the kms ws 5.5kms, 67rs ..somehow it changed to 70rs..n plus 10rs he demanded 80rs for a normal ride of 45rs. Worst of all is i received a fake bill of 46rs after the trip as if i have paid cash of 46rs.
Please look into the complaints from customers asap else you ll b left with no customers one fine day.

Apr 15, 2017

Updated by Chitra Mudaliar i received a fake bill of 46rs after the trip as if i have paid cash of 46rs. ... its not as cash though... ola money of Rs 46 has been swiped off..plus he took 80rs from me as cash.

screen shot attached

Apr 30, 2017

Updated by Chitra Mudaliar till now no response from ola.. worst service

Apr 30, 2017

Updated by Chitra Mudaliar its been 15 days since i posted the complaint. till now it is not resolved.

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Comments

abhi80558045

from Hyderabad, Telangana

I have trnasfered money from ola money but its took around 200 rps extra for trasfering the money my ola money no is [protected] plz cl me r rectify the issue as soon as possible. transaction id is CY39-J5ND-6BQX

Anupriya Gupta

from Mumbai, Maharashtra

Please see the picture attached as proof.

I paid 2999 to Ola Money. They said that there was payment error and didn't get the money.

The money is already debited from my account.

Please refund my money.