Ola Money — ola money not transferred

Rs. 500 got debited from my bank account but was not transferred to ola money on 17 feb 2017. I got a message from the bank saying the money has been debited but i can't find any mention of it whatsoever on ola money.

I did another transaction of rs. 500 immediately after, which was successful and reflected in ola money. Can you please resolve this as soon as possible?
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Hi, My account has been debited with 300rs but it is not credited to my Ola account. Could you please look into the issue and refund it to my account.

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