[Resolved] Ola Money — ola postpaid without kyc

Senar

Address:

600100

Dear sir,
I took ola for a trip and my mode of payment is cash on all the trips taken so far. Recently ola activated postpaid in my account without any knowledge.
So my end if trip i paid cash, sometime ater i got sms tht u have used postpaid money for the trip. I realized i have cheated by driver and okay made the trap for the incident. Still i didn't get answer how come a customer who didn't complete kyc, post paid acc gets activated. Ola is responsible on this incident and ask me speak to the driver partner where he didn't attend any calls including ola support person which they have communicated me in the call. Ola is not customer friendly services, they wait for the opportunity to cheat their customers.

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Apr 12, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Mar 08, 2020

Updated by Senar The ride details CRN [protected] and amt I paid is 903

Mar 10, 2020

Updated by Senar Any update on this issue

Verified Support

Mar 11, 2020

Ola Money Customer Care's response Hi Senar, kindly share your registered email id or phone number registered with Ola so that we can check on this issue further. Also, you can write to the Ola cabs / Ola support team at [protected]@olacabs.com for immediate assistance on this concern.