[Resolved]  Ola Money — one person took cyber crime or attempted fraud call /transaction

Address:342001
Website:WWW.Ola money

One person yesterday (26/7/17) with ph no. [protected] called us saying he was a sbi bank manager my mother attempted call and he emotionally black males and snatches atm card no. My mother doesn't know about online banking the cyber crime took place through this atm no.
4591- xxxx - xxxx-2392
Transaction are
Date 26/7/17 - sbipg[protected]ola money - zip cash 9999 rs
Date 26/7/17 - sbipg[protected]ola money - zip cash 9999 rs
Please took action as soon as possible and please return / credit money
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Aug 28, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2017
Ola Money Customer Care's response
We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first 6 and last 4 digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.
Complaint comments 

Comments

we have provided this details no. of times through email and telephonic to your executives in this connection please refer the complaint submitted by us on 27/7/17 and telephonic conversation b/w your senior executive and us on 27/7/17 between 4:30 to 5:00 AM and it was told by your executive that your a/c is already blocked from 25th afternoon when the transaction occured from your a/c it was already known to us as a fraud transaction and after this we are getting information/opinion from your executive which is very embarrassing. It is further stated that we are not holding any a/c with your company the amount transacted was fraud from our a/c to stranger a/c
he might be holding a/c in your company & your executive responsible of debiting and crediting money should be aware of whether the amount transacted is fraud or correct

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