[Resolved]  Ola Money — overcharging

Address:Hyderabad, Andhra Pradesh, 500038
Website:www.olamoney.com

This has reference to ride ref: crn [protected], on 2nd aug '18, from hyd airport to residence, billed for rs.895/- (This is the reason of dispute stated by their email), wherein payments are recorded thru
[a] ola money post paid is shown as rs. 500/- ; plus
[b] a cash payment of rs. 395/-; plus
[c] rs. 500/- is also collected as olacabs booking (Refer to money out under recent transactions).
A total of rs. 1395/- has been collected or drawn from my ola money or ola money postpaid accounts against rs 895/- chargeable on aug 02, 2018 ride reference crn [protected].
Olamoney, as a matter of transparent accounting procedures, are unable to establish rs. 500/- as dues.

I tried to settle the issue thru their portal but could not. Reference is here: "excess money collected - no resolution to complaints wing [request #1132911: unresolved/ partly diverted request #1123480 &1120384 - issue of overcharging]"
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Oct 3, 2018
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2018
Ola Money Customer Care's response
Hello Sudhakar,

Greetings for the day!

We certainly understand your concern regarding Ola Money Postpaid outstanding and we regret the inconvenience caused to you.

Please be informed that the Ola Cabs booking with the CRN [protected] was paid from Ola Money Postpaid. Ola Money Wallet balance was not deducted for the same booking.

This service was activated based on your acceptance.

We request you to clear the dues as soon as possible to avoid late payment charges.

We value your business with us.

Kindly write to [protected]@zipcash.in for further queries.

Regards,
Team Ola Money
Complaint comments 

Comments

Recharge amount debited from Ola money but recharge not done
I have already provided my KYC details.still my withdrawal icon is disable.

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