[Resolved] Ola Money — the money got deducted from my bank account

Md Ali Tayoob

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500090

Dear team,
This is regrading the issue when i tried adding money (Rs.1000) to the ola money account [protected], the money has got deducted from bank, however the same has not been added to the ola money account, i ended up paying my cab in cash. Please kindly refund back my money it has already been 8 days now and i have not received my money back into account as of yet.
Please let me know the status.

Regards,
Ali

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Jun 14, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

Ola Money Customer Care's response Hi Ali,

We regret to inform you that, upon checking our records we see that the payment was failed due to which the OM was not refilled. Please also note that we have not captured the said transaction.

The amount should reflect in your bank account within 7 to 10 business days. You may refer your bank statement after the provided time frame, for the confirmation of the refund.

Regards,
Team OLA Money

May 07, 2019

Updated by Md Ali Tayoob Dear Team,
This transaction failed and was deducted from my account on 23 April, I have checked the account statement again and did not find the refund, it is now more than 10 working days, please refund my money, this is not a fair response you are giving back to me, you just cannot keep people's money and then you cannot say find the transaction. I have attached a screenshot of transaction number refund my money immediately.
Thanks