[Resolved]  Ola Money — transferred money not credited

I tried to add rs 599 in ola money wallet through kotak bank account but transaction failed and account debited. Transaction reference number is kpg[protected], date 1 april 2019. Then i did the same with hdfc account which was successful. Verified with kotak bank about the success of the transaction. But ola money has denied receipt even after many followups and proof submission. Kindly address the issue.
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May 18, 2019
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Apr 11, 2019
Ola Money Customer Care's response
Please write to [protected]@zipcash.in for assistance on your issue faced.
Our team will get back to you at the earliest with a favourable response.
Complaint comments 

Comments

Dear sir,
Ola post paid I have activated by mistake and also I dont aware about this so i have paid money during my trips now only i came to know Ola post paid there is due about 357, so kindly refund my money & arrange call back immediately

Thanks
M.karthik
[protected]

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