Ola Money - Zipcash — my ola account was blocked but money not refunded

I didn't done any wrong but my ola account was blocked. Even though i asked them to let me know the reason they r saying internal policies.
If so they denoted my cash will be contacted to zip cash. Zip cash send me the message that it will resolve in 2 days.
Here 1 week crossed but no response from them. Even though i tried to reach thrm but no use.
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