Ola — ola driver took money as a matter of bribe

It was an incident on 26th dec 2018 at howrah. I got down from the car in a haste, as a result i left my phone in the back seat. Just after 1 minute, i called the driver that my phone was left in the car. But the driver demanded rs 500 from me in return of phone. Then, finding no other options, i was forced to pay rs 500 to the driver.
I have sent the matter to ola support, but they have not resolved yet. It is not a matter of money, it is a matter of honesty and humanity, and how well do ola screens its drivers for?
I want the case to be taken up against the driver.

My registered ola email - soumya. [protected]@gmail.com,
Crn [protected]
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