Ola — ola postpaid fraud

Address:

560083

My ola postpaid balance of about 4885/- got wiped out by fraudulent transaction. On may 7th i received a call stating that it is from ola customer care and it was a kyc updation call. During the call itself i received a message, wherein an otp was shared. They asked for the otp for confirmation which i shared. Immediately whatever balance was there in the postpaid got wiped out saying that payment towards a1 tours and travels. I immediately informed the ola customer care via email. Though they acknowledged that it was a fraud, no resolution towards reimbursement of 4885/- is not done yet. Even after so many calls and email exchanges no proper explanation as to why they are hesitant to reimburse/waive off the money involved in the fraudulent transaction is unclear and frustrating. I understood from their customer care that a1 tours and travel was their vendor partner and one of the associates used my account to settle the outstanding payment to a1 tours. Though ola has suspended this vendor, no resolution to customer till date.