Ola — regarding refund

Address:Ola, Bangalore Urban, Karnataka, 560034
Website:www.olacabs.com

Amount has been charged twice by ola. When i informed customer executive regarding this, he promised me that he will raise an issue for refund. I clearly mentioned that i need the amount to bank account.

But now they responded me saying that they have processed refund in the form of coupon.

Without my knowledge how can you process the coupon, when i clearly mentioned i need refund back to my account?
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    Ola Cabs / ANI Technologies Phone
    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
    Ola Cabs / ANI Technologies Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
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