[Resolved]  Olx — complaining about fraud happen through olx advertisement of vehicle.

Address:Kashish park, Thane West, LBS Marg, 400604
Website:OLX application

Hi,

Few days back I saw vehicle advertise on OLX application, I immediately contact owner of the vehicle, ( scooty- Honda vehicle no. MH- 03 CU 2671, owner name was Mr. Ratan singh, he claimed he was indian military CISF services. He showed his ID card and Aadhar card to us by watsapp.
Later on his price was 20000 to sell the vehicle but negotiated on this and finally we done on 18000 for overall process. I shared my aadhar card to him for owner name changing process and other work, if the deal got finalised. Otherwise it will be cancelled.
So we convenience on this, and for this we sent first 3300rs to him for registration and later on 5700rs challan because he was sending through military transport, next he told us that we need to send remaining 9000rs for taking scooty for trial basis and if it's not liked than he will refund all money to us. So we sent 9000rs to him through Google pay, again he asked for total 9999rs for logistics which will be again refundable when they will deliver this scooty to us, meanwhile he told us that he is very to our home so do the process very fast, because once payment will done then only they can deliver the scooty to our home, so we sent all money to him, but later on he said we need to send him in break up of 2999 and 6999 for two the same reason, because he was not getting mail from military heafquater. So we were not having option but to send him again, so with this manner he took total 37997rs. On the place of 18000rs and also we didn't recieved his scooty. We sent all money through Google pay, phone pay and Paytm app.
then he asked us to send again 20000 rs, but then refused his offer and told him to cancel the deal, than he started conveniencing us, but we were stick to our conversation and cancel the deal with him, and asked him refund our all money, so he said he will able to refund in one month time, but later after so much of arguments, we agreed on it. But we got some stories and bad news about him through sources, so he was fraud then we called him again and again for couple of times but he is not answering calls.
We request you to please take some serious action against him as he is having number of cases against him and secondly if you can help us to get our money back so that will be big help for us. Hoping for serious and justified revert from you.
You can reach out to me below details.
Pravin Singh
[protected]

[protected]@gmail.com
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May 7, 2020
Complaint marked as Resolved 
Verified Support
Apr 03, 2020
OLX India Customer Care's response
Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Kindly call us on our hotline number [protected] (10:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

Awaiting reply from you!
Apr 05, 2020
Updated by [email protected]
Hi

Thanks for your response, please find below details as per requirement.
Your registered phone number on OLX
Contact No. [protected] (Arvind Singh)/ We have contacted the scammer through my father's account.
- Transaction receipt if any, in context to advance payment.
As attached.
- Ad id through which you have contacted the suspect.
OLX Aplication.
- Chat/message history with the suspect.
Attached
- Contact number/email address of the suspect.
No email ID, contact no is mentioned. [protected]

Apr 05, 2020
Updated by [email protected]
Hi

Please ignore previous mail, sending you here with full details.

1. Your registered phone number on OLX Contact No -- [protected] (Arvind Singh)/ We have contacted the scammer through my father's account.

2. Transaction receipt if any, in context to advance payment.

The below transaction was done from our end -

Pravin Singh ([protected]) - Google Pay - Munendra ([protected]) - 25, 998 rs

Arvind Singh ([protected]) - Google Pay - Munendra ([protected]) - 3, 300 rs

Arvind Singh ([protected]) - Phone Pay - Munendra ([protected]) - 5, 700 rs

Neha Singh ([protected]) - Paytm UPI - Munendra ([protected]) - 2, 999 rs

Total transaction done from our end is 37998 rs.

Screenshot has been attached for all the payments.

3. Ad id through which you have contacted the suspect -- OLX Aplication

4. Chat/message history with the suspect -- OLX & Whatsapp chat history has been attached.

5. Contact number/email address of the suspect

Below is the Contact details of scammers --
Ratan Singh (Pretending owner of the scooty) - [protected]
Pretending Military Transport Boy - [protected]
Person, to which all the payments are done - [protected]

I kindly, request you to assist me to get my money back.

Please let us know, if require any further assistance.

Thanks & Regards,
Pravin Singh
[protected]

Verified Support
Apr 06, 2020
OLX India Customer Care's response
Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!
Complaint comments 

Comments

3 logo ne milke fraud kiya apne aap ko army vala btake or phone online delivery by army courier service ke bahaane mujhse paise payment karva liye 15000 rupye deposit kra liye unhone apna id proof bhi bheja tha mere pass or reciept ki pic bheji thi courier ki jispe army courier service likha hua tha jis vajah se mne believe kr liya

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