[Resolved] Olx — Fraudulent Transaction through QR code

Aishwarya Saseendran

Oct 20, 2021

Address:	OLX - India
Website:	www.olx.in

Hi, I'm a victim of online fraudulent transaction of Rs.15000 on OLX through google pay on 19-October-2021.

A buyer named Rakesh Sarma contacted us. This is his profile ID on OLX- https://www.olx.in/profile/[protected].

He told us that he is a merchant from Indiranagar and sent a merchant QR code to scan and send amount and it would be refunded to us immediately.
We sent 15, 000 of Rs. 5, 000 in 3 installments through Google Pay. He kept asking us to do this fast.

This is his UPI ID- bharatpe[protected]@yesbankltd
I have the withdrawal statements of this transaction and recording of the call. Attaching all screenshots i could gather.

+5 photos

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Nov 24, 2021

Complaint marked as Resolved

Verified Support

Oct 21, 2021

OLX India Customer Care's response Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer.

OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!