[Resolved] Olx India — cheating by olx user

bijoy130

Address:

Orange IT Park, Volga Restaurant Building,, Nr Chest Hospital Road,Medical College,, Kozhikode, Kerala, 673008

I paid rs.4275 for an ipod which advertised on olx by arihant jain, from rajasthan. I paid him on[protected]. After receiving the money he told me that he is going to courier it. And later he gave me a fake awb tracking number. After two weeks i asked him about the courier then he said that it was returned by somehow. He assured me to refund the money on that time. Its over one month exact 37 days gone. No reply from him. I paid the cash 2 times by upi transfer. I kept the reference number also. Now he is dont replying me and did not initiate to refund my money.

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Apr 15, 2019

Complaint marked as Resolved

Verified Support

Mar 14, 2019

OLX India Customer Care's response Dear OLX User,

We're sorry for the inconvenience caused to you.

We wish to look into your concern on priority. However, we would need more information to assist you appropriately in this matter.

1) Kindly share the pertinent Ad Id/phone number or email Id/ that you are referring to.
2) Alternatively, you may also share the suspect's contact details used on OLX with us.
3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).
4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

As you would be aware, OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions.

Further, we would also request you to contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent.

We look forward to your response.

Regards,
Team OLX.