[Resolved] Olx India — defective washing machine from olx seller

abhisek17

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560100
Website:	Olx India Seller

Hi,
I bought a washing machine of samasung air turbo 6.2 Kg WA82V4G from Yasir (seller) on 7th May 2018.It was not at all in working condition. It was full of dirt.They did not even care to check properly before selling.when I put my dress and started the machine, my dress got all dirty. They came 4 times to fixed it that too with 2-3 days interval there was leakage problem as well.But did not fix it. When I told them to replace they are saying they do not have stock though i am told the machine will be replaced..Its been more than 20 days ..i have been in trouble. When one of my friend tried to contact the seller, They immediatly responded and gave 4-5 options which cane be deliered the very next day.when i confronted with this they straight away lied to me.Again they offered me Ifb brand machine with 1000 extra rupees . But when I told them that it is 6000 rupess in one of your ad, They told I need it urgently thats why this extra 1000.They are highly unproffessional with respect to time.Any given day, they will come after 8 PM and Wont check the device properly.I am not saying they are selling faulty product, but when they do they should fixed it or replace it immediately. After all this happened the seller says this is not his fault and not a single time till now they have given an apology.Because they are not sorry at all.
Some of the lies I want to point out:
1: In every ad ..they are saying the machine is of 1.5 years old.(The machine which i received will be at least 3 years old).
2.The Seller and Service Centre Guys are always in Sync.But they will never agree that they know each other.
3.When asked about the machine they will say these are refurbished machine which they get from Compnies (The machine which I got is full of dirts woth 1 Kg around.God knows what they were washing)
4.Dont trust them, they will never be on time.
5.When you chat with them They can lie straight away.

One more thing ..I guess My issue should be considered as high priority issue and they should respond it accordingly.

Finally I want say...the service center guys are responding to calls, but they take things very lightly. They have sellers all over the Bangalore.
PE Proffessional Enterprise is the Company they work for .They have warehouses in many places in bangalore as well.
Yasir:[protected](Seller)
Jaffer:[protected].(Service center Guy).

I understand That if they would have fixed the issue .I would not have asked for replacement after seeing all the dirts also.
Please help get my my money back.

Attaching pics, screenshots.
S.N: Olx wala is yasir's number saved while one of my friend contacted to buy wasing machine to check whether they have stocks or not.

Thanks,
Abhisek Bastia
M-[protected]
abhisek.[protected]@gmail.com

+20 photos

Was this information helpful?

No (0)

Yes (0)

Jul 1, 2018

Complaint marked as Resolved

Verified Support

May 31, 2018

OLX India Customer Care's response Dear Abhisek,

Thank you for sharing the concern with us.

We have forwarded the details to our concern team so that they can take appropriate action on the same.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyse the ad you are interested in.

As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file an FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

And also for any assistance required in the same please do contact us on [protected]@olx.in. We assure you that our top priority is to maintain a safe and secure OLX community.

Thank you for contacting OLX!

Thanks,
Team OLX

Jun 01, 2018

Updated by abhisek17 Dear Olx,

Are you going to take some action or I have to file FIR against the seller to Police. Please suggest me the next step.

Related OLX India reviews

View all 4695 OLX India Reviews

Comments

vishalkd02

from Bengaluru, Karnataka

It's a Big FRAUD SCAM going on in Bangalore of selling second hand product like washing machine & fridge and making fool to the customer. I bought Wirpool Top Load washing machine 6.2 Kg from them(Unique Enterprises: Owner Name Salman([protected]) and Service person name Naasir([protected])), they sent me damaged product, from Day 1 itself it's not working. They committed 6 months warranty at door step also you may check in there ad, but they never gave the service nor getting any proper response from them. It's a big harrashment case they don't know how to talk to a girl, as me and my family suffer from 1 month now and every time they committed to provide service or replace in 1-2 days but they never did. Request you to the Consumer/OLX Forum to take strict action to avoid such fraud ID and help other consumer to save from scam. And please make this information very important to avoid bigger damage in person against these FRAUD people.

Thanks in Advance