[Resolved] Olx India — fraud of a sum of rs 25, 000 | |||
Last day i came through an olx user from whom we planned to buy an iphone 11 pro (Bargained value= rs. 40, 000). He claimed he is from the army and wont be able to meet in person with the product. He also claimed that his sister is in the hospital and he needed money which is why he wanted to sell his device so urgent. He first took a deposited amount of rs. 10, 000 and it was declared that the rest 30k will be paid after the delivery is done. Later, he again asked for another 10k claiming the courier service is having some issues with the delivery. We did pay the another 10k. Again, he asked for another 5k also which we paid. At last, he asked for the full amount even before the delivery of the device which we denied to pay. We asked for a refund as this whole system seemed like a fraud to us. We neither got the phone nor did we get the money back. Was this information helpful? | |||
Apr 25, 2020 Complaint marked as Resolved Verified Support Mar 25, 2020 OLX India Customer Care's response Dear OLX User, Thank you for sharing your concern with us and we regret the inconvenience caused to you. We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs. - Your registered phone number on OLX - Transaction receipt if any, in context to advance payment. - Ad id through which you have contacted the suspect. - Chat/message history with the suspect. - Contact number/email address of the suspect. This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site. Kindly call us on our hotline number [protected] (10:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in. Awaiting reply from you! | |||
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Greetings from Team OLX!
We completely understand your situation and apologize for the inconvenience caused.
Would request you to elaborate on your concern so that we can assist you accordingly.
It would be great if you could share the contact details of the person that you are referring to.
In case of further query or clarification please call our customer care number 9999140999 (10:00 am to 07:00 pm) available seven days a week from your registered mobile number or you can write to us on safety@olx.in.
We look forward to serve you better.