[Resolved] Olx India — Fraud product sold by the OLX seller

Aryan Dar

from Siddhapur, Gujarat

Address:	Panchkula, Haryana, 134113
Website:	OLX.IN

Hi,
One of sellers on olx platform sold me fraud iphone 5s gold colour, just after one day the screen stopped working, has tried to reach seller, but of no avail as seller has put his number on switch off mode since than and address given is of some other state. Has called up olx team for the same but was not provided any solution.

Eller number provided on chat is :[protected]

name :olx user

Location :chandigarh

Thanks,
Aryan
[protected]

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Jun 9, 2017

Complaint marked as Resolved

Verified Support

May 09, 2017

OLX India Customer Care's response Dear Aryan,

We completely understand your situation and apologise for the inconvenience caused.

We wish to inform you that without any delay, we have blocked the seller's account as well as his number so that he cannot use our site any further.

Secondly, our specialised team has received your email at [protected]@olx.in and they have already informed you about the action they have taken against the seller. We request you to kindly check your inbox.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

For any further assistance, feel free to contact us at [protected]@olx.in.

Thanks,
Team OLX

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Comments

renjibf

from Delhi, Delhi

I have made an advertisement in realestate kerala captioned "own a sweet home" which is situated in kottayam, kerala.It is in feathured one and no place to put my contact details.In my basic profile there is a mob number while seraching the buyers cannot able to find my mobile number, every is asking for contact numbers, ad id [protected]

OLX India Customer Care's response, May 17, 2017

Verified Support

Dear OLX user,

Thank you for sharing your concern. Allow us to help!

We wish to inform you that to build trust among the users, we have made the change and hide the number of sellers.

Please note this option is available when the user will tap on chat but still he will not able to see your number but can call you.

We hope this information will help you out.

Please remember that, OLX is an evolving platform and we are sensitive to changing user requirements and expectations due to which your feedback is extremely valuable.

We will surely share it with our concerned team and they will work on it accordingly.

Regards,
OLX India