[Resolved] Olx India — mobile handset

Pahujashubham01

from Hisar, Haryana

Address:

Pathron Vali gali, Hisar, Haryana, 125001

I saw a mobile phone on olx and contact to the owner of the mobile phone and he told me that he is a army person so i can told about phone and he told me for send 650 rs for dilivery charges of cantt and he take min. Amount 13000 from me and mobile phone can't come 😭 and and he is fraud with me and i have all the proof what he send and i told to olx and he told me that complain to the nearest police station but he can not write the complain

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Jan 25, 2020

Complaint marked as Resolved

Verified Support

Dec 12, 2019

OLX India Customer Care's response Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the seller.
- Chat/message history with the seller.
- Contact number/email address of the seller.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Kindly call us on our hotline number [protected] (10:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

Awaiting reply from you!

Dec 12, 2019

Updated by Pahujashubham01 My olx register no. [protected]

Dec 12, 2019

Updated by Pahujashubham01 It's details of receipts and I pay by paytm

Dec 13, 2019

Updated by Pahujashubham01 One more transaction

Dec 13, 2019

Updated by Pahujashubham01 No phone call comes

Dec 13, 2019

Updated by Pahujashubham01 Plz resolve fast

Verified Support

Dec 17, 2019

OLX India Customer Care's response Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!