[Resolved] Olx India — Money taken from bank account after inquiry about sofas for sale | |
Yesterday (19/01/2021) I advertised 3 sofas for sale on OLX from mobile no [protected]. I got a phone call from a Mr Rajesh Sharma who offered to pay 17000/- for them(7000/- online immediately and 10, 000/- at the time of taking possession). About 10 minutes after the call, I got a message from my bank saying that 85000/- has been deducted via a PayTm account [protected]. I did not give Mr Sharma my Phone Pe/PayTm/bank account details, and no OTP was requested from me, by the bank, when the money was taken.Mr Sharma had phoned me from the following number [protected]. It is a large amount of money to lose and we would like a refund. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Jan 20, 2021 Updated by Preeti Vaid Yesterday (19/01/2021) I advertised 3 sofas for sale on OLX from mobile no [protected]. I got a phone call from a Mr Rajesh Sharma who offered to pay 17000/- for them(7000/- online immediately and 10, 000/- at the time of taking possession).About 10 minutes after the call, I got a message from my bank saying that 85000/- has been deducted via a PayTm account [protected]. I did not give Mr Sharma my Phone Pe/PayTm/bank account details, and no OTP was requested from me, by the bank, when the money was taken.Mr Sharma had phoned me from the following number [protected]. It is a large amount of money to lose and we would like a refund.  | |
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We completely understand your situation and apologize for the inconvenience caused.
Would like to inform you that without any delay, we have blocked the buyer's account as well as his number so that he cannot dupe any more sellers.
We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.
Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyse the ad you are interested in.
As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file an FIR against the buyer and OLX will provide all the information related to the buyer to the legal authorities.
You can further refer to our safety tips for a safe transaction: https://help.olx.in/hc/en-us/articles/[protected]Safe-transactions
Addressing your concern is our priority and we will always give you the best possible service.
Thank you for contacting OLX.