[Resolved]  Olx India — package not delivered

Address:BESY ELECTRONIC INC DAMAC XL Tower Business center in Dubai, United Arab Emirates Mauja, Jugsulai, Outer Circle Road, Millenium Park, Bistupur, Jamshedpur, Jharkhand 831001, India India

Dear sir.
Subject: regarding online fraud
I recently purchased a product microsoft surface pro 7 from online. Got in touch with him through olx. The sellers information is given above. Me and the seller made a deal that before buying the product the seller asked me 15 percentage from the total amount in advance i said ok and further proceed as per his deal. After payment he said that he will send the courier details and tracking number that will help to track my product, after payment is done from my side he sended the courier service person details who delivers ie) the delivery guy, as said. After the completion of 15%of payment as said the seller told that after the completion of full payment only the product reaches you. I paid full amount as told later on when i asked for reason before paying the full amount he told the courier guy refuses to take the parcel because remaining amount is not paid, i paid the remaining amount. There were no problems on that day, i was waiting for my product. The next day he came up telling that the product package is on hold for countervailing and delivery stamp duty rs 27, 950 inr. I refused to do this payment an told him to arrange for the refund he told me that it takes 180 days for refund as per his companies policies, then after a day passed he came up asking what’s the maximum amount you can pay for the stamp duty procedures, and there won’t be any hold here after. I agreed the maximum i can pay you is 7000 he agreed with my offer of 7000 and told remaining amount for stamp duty process he will pay, i then paid him the amount of rs 7000 as told after getting the amount he said that he don’t have any money to pay and tells me to pay the remaining amount, after getting the money he is not picking up the calls nor with a proper reply for my messages. Kindly take severe action on both for cheating me online. He told that courier charges are refundable i asked for 7000 that i paid for courier he is now not giving me a proper reply. Please take action on him.
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Apr 17, 2020
Complaint marked as Resolved 
Verified Support
Mar 17, 2020
OLX India Customer Care's response
Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Kindly call us on our hotline number [protected] (10:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

Awaiting reply from you!
Complaint comments 

Comments

Banned my accounts without any cause.their is no problem at all with rules and regulations but still they suspended my account

OLX India Customer Care's response, Mar 20, 2020
Verified Support
Dear OLX User,

We have a specialized team that will be able to assist you on priority. Just drop in an email mentioning your registered number on OLX at support@olx.in.

Thanks,
Team OLX

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