[Resolved] Olx India — Seller Delivered Clone Product

[Resolved] Olx India — Seller Delivered Clone Product

J Jeena Takhellambam from Mumbai, Maharashtra

I have ordered iPhone 11 from olx seller and found out the shipped product is clone. I have requested for return but the seller has not taken up any action in regard to this. The product was placed using Cash on delivery, with delivery partner Delhivery of AWB[protected]. I have initaited several calls to the seller that i want to return the product which of the case seems unlikely. So please considered looking on this matter. Thanks olx url of seller profile -http://www.olx.in/profile/[protected] Was this information helpful? No (0) Yes (0)
Aug 6, 2021 Complaint marked as Resolved Jan 18, 2021 Updated by Jeena Takhellambam I have already requested for the refund, and they said refund has been initiated and the courier boy will come to take back the order in which the product would be exchange with the money, However no one came to take back the order. Please do the needful Verified Support Jan 19, 2021 OLX India Customer Care's response Dear OLX User, Thank you for sharing the concern with us. We completely understand your situation and apologize for the inconvenience caused. We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users. We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se. As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user. Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities. Addressing your concern is our priority and we will always give you the best possible service. Thank you for contacting OLX!
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