[Resolved] Olx — iphone xs max ordered from us

prachu@07

from Pune, Maharashtra

Website:

OLX

I had ordered my iphone x from OLX from Mohammed Awadi from US buy paying 5000 inr bank transfer. He shipped 2 iphone xs max and apple watch by mistake and had told me to pay more 25, 000 inr by bank transfer. Now he is asking for more money and did not deliver the product and is not returning my money yet.
I want my money back from the person as i did not receive my phone yet for which i paid 30, 000 inr in total.
I had contacted the person from OLX and have attached pictures of the bank transfer which i have made and also the information of the seller from OLX.
Contact details : +[protected] Mohammed Awadi from Best Gadget Electronic Store Colorando USA
Passport No: A 2311764

+7 photos

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Nov 12, 2018

Complaint marked as Resolved

Verified Support

Oct 11, 2018

OLX India Customer Care's response Dear Prachi,

Greetings from team OLX!

Thank you for sharing the concern with us.

I completely understand your situation and apologize for the inconvenience caused.

I wish to inform you that without any delay, I have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

As you said, you have some documents supporting your case, I suggest to take the help of legal authorities. Kindly file an FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!

Thanks,
Team OLX