[Resolved]  Olx — no manual moderation - and simply blocked

Website:

www.olx.in

I posted some ads related to Computer Parts on OLX. In fact to make it more detailed and to share the complete and correct picture of the used item, I added some specific technical snapshots of the hardware details from certain software applications. e.g. HWMonitor that shows that if you say you are selling Intel I3, you indeed have an Intel I3.

Further to let prospective buyers get more technical information about the part, I also mentioned some third party vendor specific website URL e.g. if I am selling MSI AB350 Board, then I pointed to the specific MSI website.

The intention was to provide as many honest details as possible to enable buyers make and informed decision and exhibit maximum transparency in the ad.

Yet the automated parsing of the ad done by OLX resulted into my ad being banned from posting. When I asked by calling customer care, I was told that the pictures were not correct and there were URLs in the details.

I think OLX needs to mature and understand that when an ad is blocked proper manual moderation should be done by humans and they should listen to the sellers point of view before blocking them.They should provide proper explanation rather than just saying 'Your ad was rejected due to inappropriate content'