[Resolved] Olymp Trade — crediting my account

 
1 Review
South Africa
 Terence Meyer on Apr 1, 2020
I opened an olymph trade account and did a deposit straight away with a skrill ewallet. The deposit was successful and my deposit reflected with my 30$ bonus. I logged out of my account. I did not receive a welcome and confirmation email as per normal. When i tried to log in again, it said the email and password were incorrect. I re - registered and upon opening the new platform, to my surprise there were no funds in the account. I have spoken to 2 online consultants and they say no deposit was made. I have sent through a screenshot of proof of payment and they say a task has been opened for the financial department and the problem will be resolved within 24hrs. I have sent through numerous emails with proof of payment to the support and financial division but have got zero responds from anybody!!! It is very frustrating and unprofessional. Proof of payment should verify a deposit to inlustris pty account. Please help!!!
Complaint marked as Resolved Apr 6, 2020
The claim department are very diligent and helpful, thank you so much Olymp trade

Complaint Status


[Apr 01, 2020] Olymp Trade customer support has been notified about the posted complaint.
Updated by Terence Meyer, Apr 01, 2020
I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Updated by Terence Meyer, Apr 01, 2020
I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Updated by Terence Meyer, Apr 01, 2020
I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Updated by Terence Meyer, Apr 01, 2020
I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Updated by Terence Meyer, Apr 01, 2020
I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Verified Support
Olymp Trade Customer Care's response, Apr 01, 2020
Hi, dear Terence!

Kindly provide your e-mail or ID on the platform so we could identify you and update you with the current status of the request to financial department.

Best regards, Olymp Trade team.
Updated by Terence Meyer, Apr 01, 2020
Hi, my platforrm ID is 57835901 and my email is as follows [protected]@gmail.com

would you like proof of payment aswell?
Updated by Terence Meyer, Apr 01, 2020
Hi, my platforrm ID is 57835901 and my email is as follows [protected]@gmail.com

would you like proof of payment aswell?
Verified Support
Olymp Trade Customer Care's response, Apr 02, 2020
Don't worry, Terence, our team is investigating your issue! The number of the request to Financial department is 153371. We will update you as soon as we get any news regarding your deposit. It must have stucked somewhere in the payment process, we're on it.

Best regards, Olymp Trade team.
Updated by Terence Meyer, Apr 02, 2020
thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Updated by Terence Meyer, Apr 03, 2020
thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Updated by Terence Meyer, Apr 03, 2020
thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Updated by Terence Meyer, Apr 03, 2020
thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Updated by Terence Meyer, Apr 03, 2020
thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Updated by Terence Meyer, Apr 03, 2020
thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Updated by Terence Meyer, Apr 03, 2020
thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Updated by Terence Meyer, Apr 03, 2020
thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Verified Support
Olymp Trade Customer Care's response, Apr 03, 2020
Thank you, dear! We are happy to help. We'll be very glad if you mark the complaints as resolved! And don't hesitate to contact us in the future!
Updated by Terence Meyer, Apr 05, 2020
hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Updated by Terence Meyer, Apr 05, 2020
hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem. please check again.
Updated by Terence Meyer, Apr 05, 2020
hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Updated by Terence Meyer, Apr 05, 2020
hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Updated by Terence Meyer, Apr 05, 2020
hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Updated by Terence Meyer, Apr 06, 2020
My issue has NOT been resolved yet, please double check my account and update me if possible asap
Updated by Terence Meyer, Apr 06, 2020
hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Updated by Terence Meyer, Apr 06, 2020
hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Updated by Terence Meyer, Apr 06, 2020
hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Updated by Terence Meyer, Apr 06, 2020
hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Updated by Terence Meyer, Apr 06, 2020
Thank you Olymph trade, the problem has been rectified!!!
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    Olymp Trade - crediting my account