[Resolved]  Olymp Trade — Fraud

On Olymp trade I ordered and placed fixed time down trade of 5 minutes without any delay. It was for EUR/USD on 21 OCT 2021 19:20 (UTC+530)
Official data is showing that my trade opened at 1.16428 and closed at 1.16425 and ofcourse candle is Red.

But Olymp trade data is showing that my trade opened at 1.16429 and closed at 1.16430 and candle is still Red. Remember I placed my trade without any delay on above given time.

This is not first time. Now is this mistake on purpose or fraud and how many people losing their money to this scam?

I have uploaded screen shots below...
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Nov 25, 2021
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2021
Olymp Trade Customer Care's response
Hello, Trader007.

Thank you for writing to us. We are sorry to hear that this situation has brought you negative emotions.

On different trading platforms, quotes may differ on several points. This is due to different suppliers of quotes and different ways of pricing. Nevertheless, the tendency of price behavior on the charts of different trading platforms should not differ significantly.

There is no single exchange because by its nature the foreign exchange market is decentralized. All trading in financial markets takes place in such a way that the value of quotes on all platforms differs. Each bank, fund, and other market participant enters into transactions at their own prices, which may differ from each other.

Your opportunity to make a profit is not in the specific value of the quote but in the ability to predict where the price of a certain asset will move according to historical data. To work productively on our platform, you should analyze the data that we broadcast.

Wish you lots of success.
Best regards, Olymp Trade team.
Oct 25, 2021
Updated by Trader007
Yes, that's what I did. I predicted that price will go down and candle will be red.

On all the platforms Trade price WENT DOWN and candle WAS RED BUT SOMEHOW on Olymp Trade price WENT UP and candle WAS RED.

Can you explain that to me I will be grateful otherwise I made myself 99% accurate algorithm to make profit.

Pardon my inglés it's not my first language
Verified Support
Oct 25, 2021
Olymp Trade Customer Care's response
Hello, Trader007!

Thank you for the detailed explanation! We apologize for the misunderstanding.
Kindly specify the ID or email of your account and we will check the information on this deal in detail.

Best regards, Olymp Trade team.
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