[Resolved] Olymp Trade — I did not set a stop loss but it appeared out of nowhere

[Resolved] Olymp Trade — I did not set a stop loss but it appeared out of nowhere

U Uthkarsh Singh

One very unpleasant situation happened. I traded on a demo account for several months, i had a big profit and everything was fine. I switched to a real account yesterday. Opened a deal and lost a lot of money. I lost money because there was a stop loss. I did not set a stop loss. I remember exactly that i did not set a stop loss. I do not trade with this, and therefore i had a good profit. How do you explain the fact that a stop loss appeared out of nowhere? Was this information helpful? No (0) Yes (0)
Sep 1, 2019 Complaint marked as Resolved I did not notice that a stop loss is automatically set. Thank you very much for your reply! You saved my money and I profit from trading. Olymp Trade customer support has been notified about the posted complaint. Verified Support Aug 26, 2019 Olymp Trade Customer Care's response Uthkarsh Singh, greetings! Stop loss is a Forex feature, which you can turn on and off in your account. Stop loss can be set before deal, it won't work in case you don't set it. Please, look at the picture attached, it shows how stop loss and take-profit settings look like before the deal is opened. If the result of an exact deal causes your doubt, please, contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/. We will check everything and help you! Best regards, Olymp Trade team.
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