[Resolved]  Olymp Trade — I don't understand something about options trading

I don't understand something about options trading. When I buy or sell option, I want to enter the trade immediately most of the time. But once I click the buy or sell button, the timer starts and the vertical lines indicate some mysterious beginning of trade time. Didn't my trade begin once I bought the option? If yes, then why this timer is there? If no and I need to wait till the countdown is complete, then why the horizontal line indicates my order is already there?
+1 photos
Was this information helpful?
No (0)
Yes (0)
Nov 19, 2019
Complaint marked as Resolved 
Thank you so much! That explains a lot and your reply was indeed helpful!
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2019
Olymp Trade Customer Care's response
Hello there!

This countdown is a time frame within candlestick is forming.The time on your screenshot means that 20 seconds are left before a new candlestick starts forming. Time frame can be set below the chart. We recommend you to watch this video to learn how candlesticks work:
https://youtu.be/1ncOTsYL2Xo

Best regards, Olymp Trade team.
Complaint comments 

Comments

I've noticed that payout rates on different assets change from time to time. Sometimes I start trading with 80% and end up with 65% rate. I would like to receive notifications on such changes in payout rates. How can I be notified about those?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Olymp Trade
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    79%
    Complaints
    1506
    Pending
    366
    Resolved
    1094
    Olymp Trade Phone
    +54 11 5917 5747 [Buenos Aires]
    +27 21 100 3880 [Cape Town]
    Olymp Trade Address
    James Street, Kingstown, , First Floor, First St Vincent Bank Ltd Building, , Saint Vincent and the Grenadines, India
    View all Olymp Trade contact information