[Resolved] Olymp Trade — I don't understand why the withdrawal is not executed instantly | |
I like olymp trade because it has a convenient terminal and a lot of assets, i can analyze the market immediately, there are a lot of indicators, basically everything is good, but i do not understand why the withdrawal is not executed instantly, there is always a certain time to wait, on average, the withdrawal comes about a day, although money are immediately withdrawn from the platform, i would like to know where they are all day and why there is no immediate reaction, i do not want to wait! Was this information helpful? | |
Jan 21, 2020 Complaint marked as Resolved Well, okey, thank you for answer. I also already conducted some kind of "research" and I got the banking system is a really Before, I thought SWIFT solved the bank transfer problem. But now I get the point why I don't get the money right away. After I sent a request to Olymp Trade, the broker warns the bank, and the latter using SWIFT instructs another bank to transfer the amount to my account, while the same amount is written off the broker's account. In fact, the message via SWIFT network - just an indication and movement of funds is made when transferring them to some accounts and depends on the banks. Olymp Trade customer support has been notified about the posted complaint. Verified Support Jan 16, 2020 Olymp Trade Customer Care's response Thank you for the review!The thing is, when you deposit, the funds are credited instantly. It happens because you make a direct payment using your card number, CVV code and another information, so your bank or payment system sees that it is you and they do not need to recheck it. When we send money to you, your bank or other payment system check the sender, making sure that everything is secure. It takes some time for this process to be completed. Our Financial Department also needs time for processing the withdrawal requests and issuing orders to the bank/payment systems. Best regards, Olymp Trade team. | |
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I requested the withdrawal amount but still didn't get credited in my account yet. Please help fix my problem. Thank you.
My registered email address is [protected]@gmail.com.
Amount is 20 dollar only.
Thank you for your feedback. We are sorry for the late reply. Kindly get in touch with our service support in case any issues or questions appear. Our support team will be happy to help you. You can contact us via e-mail: [email protected], in a live chat at our website or in direct messages of our Facebook group: www.facebook.com/olymptradecom/
Best regards, Olymp Trade team.