[Resolved]  Olymp Trade — Money deducted but credit to my live account

9030 which is 118 dollars have been debited from my phonepe, but not credited to live account.. customer care are saying that payment was declined and will get money in my bank account in 30 days.. i dont know what happen to my money.. it's been 11 days now. I still have not received my money in the bank account. I maybe payment on 1 may 2022

My user ID is 75301271
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Jun 13, 2022
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
May 11, 2022
Olymp Trade Customer Care's response
Hi there, Kelly Kelly!

Thanks for getting in touch. We understand your feelings. Our financial specialists have confirmed the information that the payment was rejected. To get more detailed information, please provide the information we requested from you in the email to ma******[protected]@gmail.com. This way we will be able to provide you with comprehensive support.

If any questions appear, kindly get in touch with us.

Best regards, Olymp Trade team.
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