Olymp Trade — Money not refunded to account

My olymptrade I'd is 92908341. I have made a upi money transfer through QR on 4 January in which money was deducted from my bank account and I clicked "I have paid" button but Transaction status reflected "failed" at olymp trade and money was not refunded to my bank account. Raised a request to support team for the same to refund the amount deducted from my bank account. From last 20 days, I am following up with the support team everytime I hear the same reply that our finance team is reviewing your case and will get an update. God knows what happened to my money. If this the behaviour of the finance team towards a regular trader of olymptrade then what they do with the new traders. They just don't bother about people money. They got the amount in their bank and now they are delaying to credit it. Worst service ever. Don't know what to do tired of raising complaint to the support team. I think it's better not to trade with olymptrade anymore. All new traders beware before depositing money in olymptrade. They will just ask for time but in the time they will not get any update and they will ask for more time. Sometimes I feel like being cheated here.
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Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2023
Olymp Trade Customer Care's response
Greetings, Ankit Shekhawat.

It's a pity that you have made this conclusion. According to the rules of the international payment system operating within 30 days after the incident, the money can be either returned to your payment source or transferred to your trading account on Olymp Trade.

We wish to speed up this process for you, however, there are international rules for conducting transactions. So we had to ask you to wait for 30 days. After this period, you can contact us later. It's a pity that it led to your negative emotions.

Best regards, Olymp Trade team.
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