[Resolved] Olymp Trade — olymp trade - amount debited from my account without my permission | |
Identifier :43190339 The amount Rs.2083 has been debited from my account on 10/jun/2019 without my knowledge and the same case happen in my account on 06/Jun/2019 the amount of Rs.2082 debited from my account without my knowledge and the amount is credited on the same day .But the amount debited on 10/jun/2019 is not credited in my account. I have attached the screenshot. Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved Olymp Trade customer support has been notified about the posted complaint. Verified Support Jun 13, 2019 Olymp Trade Customer Care's response vasanth ravichandran, hi there!We studied your case thoroughly. On the account 43190339 we have not found any operations dated the 10th of June. The last transaction was the withdrawal №[protected] on the 6th of June. The company has no access to any funds on the trader's account, funds are debited or credited only by trader's order. Kindly ask you to provide bank statement confirming the operation that causes you doubt. If you face any difficulties or have further questions, feel free to contact us any convenient way! Best regards, Olymp Trade team. | |
 2 Comments | |
Comments
I've opted for Olymp Trade because there are lots of traders working on this platform. This means, when I open an order I know for sure that my counterparty is some other trader, and I don't have to trade against the company. Maybe this doesn't influence my profits at all, but I just feel safer that way. Of course, an honest company will pay the trader's earnings anyway, but when you receive them at the company's expense, it's kinda disturbing. With small brokers, this issue would've definitely arisen, but in case with Olymp Trade everything is simple and clear.
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And actually, that's the first time I've heard about Olymp Trade charging money without the user's knowledge. Well, to begin with, charging money without the approval of your bank is impossible. In its turn, no bank will allow some third-party company to charge money from your account without your personal approval. Better ask yourself to what services you've given consent to regular money transfer. And if you haven't done that, ask your bank why they should perform transactions with your funds without your knowledge of that. It might help.