[Resolved] Olymp Trade — transaction issue | |
My name is sachin. I made $50 in olymptrade. Few days later i requested the withdrawal. It has been processed from their side. Its been more than 2 months. Still money has not credited to my bank account. Actually i made this transaction through sbi international debit card. Several time, regarding this i approached issuer bank people and merchant people also. I am totally fed up with this problem. I am getting proper response from the merchant side but not from the sbi bank side. Their response is like uneducated people are working for the sbi. And i don't know where is my money has gone. Can anybody please help me through it?? Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved Verified Support Apr 26, 2019 Olymp Trade Customer Care's response Sachin, hi there!Thanks for reaching out! It's a pity you got in such situation. We would like to help you with this issue. Tell us, please, did you contact our support team for the number of your transaction? We will be grateful for the ID of your account, so we could investigate your case thoroughly! Best regards, Olymp Trade team. Verified Support Apr 29, 2019 Olymp Trade Customer Care's response Sachin, hello there!Thanks for the details! You need to ask your bank for the bank statement and send it to our support team. The statement should include all the financial operations from the day before your withdrawal request until now. Having this information, our specialists can provide you with furher instructions. Best regards, Olymp Trade team. Verified Support Apr 29, 2019 Olymp Trade Customer Care's response Sachin, hello there!Thanks for the details! You need to ask your bank for the bank statement and send it to our support team. The statement should include all the financial operations from the day before your withdrawal request until now. Having this information, our specialists can provide you with furher instructions. Best regards, Olymp Trade team. Verified Support May 06, 2019 Olymp Trade Customer Care's response Sachin, hello! Don't worry! You need to ask the bank for the full list of operations, incuding all the transactions on your card from the day before your withdrawal request until now. This is called the bank statement. After they provide you the list of transactions, you can send it to our support team, and they will help you! Best regards, Olymp Trade team. Verified Support May 06, 2019 Olymp Trade Customer Care's response Sachin, hello! Don't worry! You need to ask the bank for the full list of operations, incuding all the transactions on your card from the day before your withdrawal request until now. This is called the bank statement. After they provide you the list of transactions, you can send it to our support team, and they will help you! Best regards, Olymp Trade team. Verified Support May 06, 2019 Olymp Trade Customer Care's response Hi, Vicky123k!The withdrawals are usually carried out withing 1-5 working day from our side. If you haven't received your funds yet, please, tell us the number of your trading account, so we could check everything! Best regards, Olymp Trade team. | |
 2 Comments | |
Comments
I even don’t know, what to recommend you in this particular case…For the future…make a withdrawal to your e-wallet – this is faster, and the option is already checked. Sometimes it is difficult with banks, maybe some uneducated people are really working in your bank if everything was fine with this transaction from the Olymp Trade side…
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At the very least, you can contact the support team, they usually respond right away. If the problem is on their part, they'll tell you what's wrong. If it appears though that their payment has cleared, you'll know for sure that's a bank delay. In that case, you might as well call your bank and inquire about this issue.