[Resolved] Olymp Trade — withdrawal amount not credited to my account since 45 day

Seetaramaswamy

Address:

Hyderabad

I am seetaramaswamy customer id 62108192usd. I have withdrawn usd 50 on 1st june 2020 but i didn't received the amount to my bank account. When i contacted to customer support team after one week they said it will be credited in couple of days and after 45days also they are saying same thing. The arn which you provided is useless as it's your internal reference number and how a bank can track the payment with this reference number?.

Can anyone of team olymp trade help me?

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Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2020

Olymp Trade Customer Care's response Dear Seetaramaswamy!

Thank you for contacting us. We have informed the support service about the withdrawal situation you described and will keep you updated.

Best regards, Olymp Trade team.

Jul 17, 2020

Updated by Seetaramaswamy Your support team has been sending same emails since 1st July 2020 stating that "we have requested an update from the financial department on the investigation. As soon as we receive the reference letter from the financial department we will contact you".

It's been 47 days from the date of withdrawal I have been receiving the same emails from your support team. You guys are not showing any interest to solve the issue instead of sending same emails which is wasting your time as well as my time.

Jul 20, 2020

Updated by Seetaramaswamy Dear Olymp Trade team,

How many days should I wait for your update on my withdrawal amount?

It's already 4daysnover on my complaint in this forum since past 50 days you guys are passing time like this only. Can you please wake up and resolve the issue?

Regards
Seetaramaswamy Sunkara

Verified Support

Jul 21, 2020

Olymp Trade Customer Care's response Dear Seetaramaswamy!

Thank you for your patience. Our support service has sent you a letter confirming that the withdrawal was successfully executed. We provided you with an ARN number, so you can track the transaction with the help of the specialists in your bank. If the bank will not be able to allocate the payment, kindly contact our support service to receive further instructions.

Best regards, Olymp Trade team.

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Comments

Avichal Dixit

Arn no is not useful bank is declining the trace. I am facing same problem.
Its been 10 days now.

Olymp Trade Customer Care's response, Jul 27, 2020

Verified Support

Hello, dear!

Thank you for sharing. Can you please provide us with your account ID? We will investigate your situation and contact our service support.

Best regards, Olymp Trade team.