[Resolved] Olymp Trade — without authorization money debit

PARTHIPAN GUNASEKARAN

Address:

India

Hi... On 16/02/20 olymp trade has duducted rs.2294 from my bank account without any authentication or authorisation. Immediatly i spoke to olymp trade customer support and they said that we will ask our finance team to check on this..

Similarly i called my bank and checked about transaction where they advised that olymp trade terms and conditions includes that "olymp trade can duduct amount without any authorisation from customer account". No otp or 3d pin required.

This is really strange and i am waiting for olymp trade finance team update. If i not get any update within 24 hrs, i have to block my debit card as well deactivate my olymp trade account
Id:58853811

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May 18, 2020

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for reaching out. We've studied your request to our support team.

The situation that happened to you is called overdraft. It may happen when your bank sees the transaction from us as your payment instead of ours. Usually, the deducted amount is credited back to your bank account within 5 working days. Sir, we are kindly asking you to wait and contact us if you do not receive the funds.

Please, do not worry and don't hesitate to contact us if you have any questions!

Best regards, Olymp Trade team.