[Resolved] Olympus — Within two months Digital camera gone bad | |||
Sir, I have purchased Olympus digital camera VR-350 from Croma, sarjapur total mall, bangalore after using it hardly for 3 times it started giving me hell lot of problems like battery is not getting charged and immediately shutting down while using.Hence given the camera for repair in Croma as they provided 2 years of warranty and Croma guys were checked it for any physical damage. After confirming that there is no physical damage by Croma guys they took it for repair. After two weeks Croma guys were claiming that some physical damage was happened inside camera and asking me to pay 3500rs to repair.I was shocked by hearing that as the camera cost itself is 4, 990rs and now after 2 months of purchasing they are asking me to pay another 3500 for repair. Sir please help me regarding this. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
CROMA SUCKS
Reply
Please help me
Dear Customer,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Hi, here I am giving few more details for your reference.
GAN no: BAN140514WS00003
Product Id: 172157
Product Description: Olympus Digicam 16 MP VR350 B/S
Given date for repair: 14.05.2014
Warranty Details: 1 YEAR
Date of Purchase : 06.03.2014
MEP No: 232981
Serial No: UNQ005985
While purchasing I was told by CROMA guys that for any repairs and issues I just need to contact CROMA. Within 2 months Camera started behaving weird. After approaching CROMA, they refused to take it for repair and they were telling that it was not their responsibility and asking me to take the camera to Olympus service center. After 1 hr of hot discussion with CROMA guys finally they agreed that no physical damage happened to camera and they send the camera to Olympus. Now they are keep on calling and asking me to pay 3500/- for repair or take the camera back.
GAN no: BAN140514WS00003
Product Id: 172157
Product Description: Olympus Digicam 16 MP VR350 B/S
Given date for repair: 14.05.2014
Warranty Details: 1 YEAR
Date of Purchase : 06.03.2014
MEP No: 232981
Serial No: UNQ005985
While purchasing I was told by CROMA guys that for any repairs and issues I just need to contact CROMA. Within 2 months Camera started behaving weird. After approaching CROMA, they refused to take it for repair and they were telling that it was not their responsibility and asking me to take the camera to Olympus service center. After 1 hr of hot discussion with CROMA guys finally they agreed that no physical damage happened to camera and they send the camera to Olympus. Now they are keep on calling and asking me to pay 3500/- for repair or take the camera back.
Dear Customer,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We have escalated this issue to the concerned team and we will get back with the closure soon.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We have escalated this issue to the concerned team and we will get back with the closure soon.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Hello Cromaretail,
What's happening up there? Is it really escalated?
I am keep on receiving call from CROMA guys and they are asking me to take the camera back. It seems CROMA gave up on this.
It was the most bothering and irritating thing for me these days.
Please do let me know your next action on this.
What's happening up there? Is it really escalated?
I am keep on receiving call from CROMA guys and they are asking me to take the camera back. It seems CROMA gave up on this.
It was the most bothering and irritating thing for me these days.
Please do let me know your next action on this.