On-Dot Couriers & Cargo — on-dot didn't delivered the courier at destination place consignment no: [protected]

Address:

Solan, Himachal Pradesh, 174101

Consignment no: [protected]
Date : 01/02/2019
From : alpex solar pvt. Ltd., nalagarh
Delivery region : national institute of solar energy, nalagarh

We have sent a courier on dated 01/02/2019 through on - dot courier and cargo. But still now the courier has not delivered at their destination place.
15 days has been passed and their is no any information about our courier.
We have already ask the all courier branch's officer of nalagarh, baddi, ambala and gurugram about our packet. But they didn't help us to solve this issue.
Even the ambala office in-charge, mobile no.[protected] didn't received any call o[censored]s.
All the concerned person didn't help us from last 10 days.
Now after 12 days the office in-charge of baddi mr. Pawan informed us that the delivery area was out of their services area at gurugram and our courier was returned back to ambala. So now i want to know that if the delivery area was out of there services area then why the get the packet from alpex solar pvt. Ltd., nalagarh.
Now from 13th february 2019 we have requested the all on-dot courier officers to please return our courier back to us. So that's why we will arrange to delivered the courier by our-self.
But still now they didn't returned back the courier back to us or nor delivered the courier at their destination place. Even until they didn't clarify us that where is our courier right now. Now i afraid that may be they have lost our courier.
It was necessary that courier should be reached at national institute of solar energy, gurugram by 17th february, 2019.
So my question is that who will pay the loss, that we will to be face due to this careless.
We are totally fad-up with on-dot courier services. And will recommend others to do not contact to this agency regarding courier services.
After all we are regular customer of this agency but they did not do anything to solve the problem.