On-Dot Couriers & Cargo — parcel booked by air not delivered even after 7 days

Address:

New Delhi, Delhi, 110041

We have booked a parcel (By air) from delhi to mumbai on date:[protected] & we were told that the parcel will be delivered within 02-days but its[protected] already & still the parcel not delivered yet. We are trying to contact the company here in delhi also but their numbers are not reachableout of service. We have paid more than double amount to get fast delivery but its worst than by road delivery. The contact person in mumbai office mr. Sandeep (M: [protected]). I am trying to trace our parcel for the last 02-days but he also don't have any reply. Just saying that our parcel is about to deliver. Now we are feeling like cheated by on-dot courier company. That parceldocuments are very important for me & for my client. Now i am really frustated & want justice. If a reputed company like this will treat their customers then how come the service industry will grow because they know that our judicial system is like this. Nothing will happen. No one suppose to take any action.