[Resolved]  One Assist — cancellation of one assist membership

Address:Angul, Odisha, 759103

On 17/01/2019 as one assist mfee deduct rs 1899.00 from my hdfc credit card ending 6341 without my concern by one assist. I don'tlike this service & don't want this membership any more. So please refund my money of rs 1899.00 & cancel membership. To renew my ac & deduct of rs 1899.00 from my credit card they never in talk or mail with me, just deduct unknowingly. Year before for the first time they talk with me.

My one assist membership id is field29.
Name - yoshabanta das
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Apr 12, 2019
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2019
OneAssist Consumer Solutions Customer Care's response
Dear Mr Das,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details using your complete name and the membership id given by you. Requesting you to kindly share the customer ID or registered mobile number at our [protected]@oneassist.in email id.

Should you require any further assistance, please reach us at or[protected].

Regards,

Team OneAssist
Mar 16, 2019
Updated by YOSHABANTA DAS
my contact no - [protected] & the details provided by oneassist on my mail is such. Thank you for the interest shown in applying for OneAssist membership through your HDFC Bank Credit Card.

We wish to inform you that basis your verbal consent given to OneAssist, your HDFC Bank Credit Card bearing Number # 401403XXXXXX6341 has been debited towards the membership fee, as per the plan opted by you.

In pursuant with the recent regulatory guidelines, we confirm that the membership fee paid by you is inclusive of the commissions that the Bank earns from OneAssist.

Please note your One Assist membership ID «Field29». Kindly quote this reference number in all future correspondence /Claim.

The Welcome Kit will be sent by OneAssist Consumer Solutions Pvt. Ltd. to your mailing address within the next 10 days. In the event of non-receipt of the documents, kindly contact the OneAssist call center at the numbers mentioned below.

The membership fee /EMI debit (in case opted for) towards the aforesaid policy will feature in your subsequent month’s HDFC bank credit card statement.

Contact details of OneAssist Consumer Solutions Pvt. Ltd.

India Toll Free No. –[protected]

Alternate No. –[protected]

Email ID – [protected]@oneassist.in

P.O. Box address –
OneAssist Consumer Solutions Pvt. Ltd
P O Box No 7417, J.B Nagar Post Office,
Mumbai - 400059

Mar 16, 2019
Updated by YOSHABANTA DAS
I have already emailed 2-3 times but there is no response from oneassist.
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